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Privacy Policy

http://www.decolletage-jewellery.com "Website" is a site which is operated by Décolletage.

For the purpose of the applicable data protection legislation, the data controller is Décolletage of 43 Beverley Avenue, Sidcup, Kent, DA15 8HF. We are committed to protecting and respecting your privacy. We want you to know how we use and protect the personal information you give us. This policy (“Privacy Policy”) sets out how we use and protect any personal information that you give us when you use this Website. If you have any questions about this policy or do not agree with it, please email our customer services department at customerservices@decolletage-jewellery.org.uk before using this Website.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 1 October, 2011.

WHAT INFORMATION DO WE COLLECT?

In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you.

We may collect the following information:

  • account registration information including your name, telephone number, postal address and email address; 
  • billing information, transaction and credit card information (should you make a purchase with us); 
  • if you contact us, we may keep a record of that correspondence; and 
  • information regarding demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We use this information to provide you with a better service, and in particular for the following reasons:

  • internal record keeping; 
  • to improve our products and services; 
  • to communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us;
  • to communicate with you with regard to your decolletage-jewellery.com; 
  • if you have purchased a product from us, you will be placed on the Décolletage mailing list and will receive periodic mailings by post from us (if you do not wish to receive a catalogue and/or periodic mailings by post please contact our customer services department by email at customerservices@decolletage-jewellery.org.uk to let us know and you will be removed from our mailing list); 
  • to contact you by email, telephone, SMS, MMS or post according to your preferences, in order to share information with you about our products, services and events that may be of interest to you. 

DIRECT MARKETING

As above, we would like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting. Where you have consented to us doing so, we may send you such information by postal mail and telephone. If you purchase a product from us we may retain your address for future mailings. If you do not want your information used for direct marketing purposes at any time, please contact our customer services department at customerservices@decolletage-jewellery.org.uk to let us know and we will not send you any direct marketing.

EMAIL MARKETING

We would also like to provide you with the information above by email. However, we appreciate that email “spam” has become a problem in recent years.

If you are a customer or you have previously asked us for information on our products:

  • We may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and 
  • We may also use your email address to share information about our products, services and events that may be of interest to you, unless you have asked us not to do so. 

If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email. Alternatively, you may at any time contact our customer services department at customerservices@decolletage-jewellery.org.uk

WHO DO WE SHARE THIS INFORMATION WITH?

We will not transfer or disclose your personal information to third parties other than to:

  • the suppliers we engage to help us run our business; 
  • a purchaser or potential purchaser of our business. 

Unless we have your permission or are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property or safety of Décolletage, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.

HOW TO GET COPIES OF OR AMEND THE INFORMATION WE HAVE COLLECTED?

You may request details of personal information that we hold about you under the applicable data protection legislation. If you would like a copy of the information held on you please write to our customer services department at Décolletage, 43 Beverley Avenue, Sidcup, Kent, DA15 8HF or by email at customerservices@decolletage-jewellery.org.uk.

If you think any information we have about you is incorrect or incomplete, or you wish to have your details removed from our contact database please write to our customer services department at Décolletage, 43 Beverley Avenue, Sidcup, Kent, DA15 8HF or by email at customerservices@decolletage-jewellery.org.uk as soon as possible. We will correct or update any information as soon as possible.

SECURITY AND STORAGE

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

COOKIES

We use cookies for certain areas of our Website. Cookies are files that store information on your hard drive or browser that means that our Website can recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. We use cookies to:

  • Record your session information (such as the particular Products you purchase from our Website); and 
  • Record your specific information on the web pages you select to view. 

You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. However please note that this may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by visiting www.allaboutcookies.org. No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes.