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Delivery & Returns

Standard delivery to the UK Mainland (2-3 days)

Standard delivery items will be sent by Royal Mail First Class Recorded delivery and will require a signature on delivery. This delivery option is £2.50 regardless of how many items are ordered.  Please note, all orders over £60 are automatically sent free via Special Delivery. We aim to deliver all orders within 5 working days of your payment being received.  In the unlikely event that this is not possible, we will email you to advise you of the likely delay. Please be aware that with this delivery method, your items are not insured.  If you require insurance, please use the Special Delivery service.

  • For security purposes all our delivery methods used require a signature. 
  • We are currently not able to deliver to P.O.

Special delivery to the UK Mainland (next day delivery)

Royal Mail’s Special Delivery service is available for all UK orders at a charge of £5.50 no matter how many items are ordered.  Delivery is free on orders over £60. Our aim is to deliver all orders within 5 working days of your payment being received.  In the unlikely event that this is not possible, we will email you to advise you of the likely delay.

  • For security purposes all our delivery methods used require a signature. 
  • We are currently not able to deliver to P.O.

Overseas deliveries

Please contact our customer services department customerservices@decolletage-jewellery.org.uk, if you would like your items delivered outside of the UK.

Returns procedure

We offer a 10 day money back guarantee.  If your item is not suitable then please notify us by email stating the reason for the return within 10 days of receipt.  Any items MUST be sent back complete with jewellery packaging and received by us within 10 working days of receipt.  We suggest that you use a signed for delivery service and use recorded delivery should you wish your items to be insured.  If recorded delivery is not used, we cannot accept responsibility for any returns sent.  The postage cost is not reimbursed.

In the unlikely event of any defects we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 10 days of you receiving them complete with jewellery packaging. Should your item be faulty, simply contact us with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorised first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 10 days, we will refund any postage costs upon request.

It goes without saying they we cannot accept returns for any intrusive jewellery (such as earrings, body jewellery etc) that has been worn for hygiene reasons, unless the item is faulty.

All products (unless otherwise stated) are guaranteed for 12 months from purchase for defects. This guarantee does not cover accidental damage or damage caused by misuse of an item.
This returns procedure does not affect your statutory rights